Curbside Holds Pickup Service

The library is closed until further notice due to the COVID-19 outbreak. The Curbside Holds Pickup Service launches May 25th.

Enhanced health and safety protocols are required to continue to prevent the spread of COVID-19 and this will impact how service is offered at library branches. The safety of our staff and community members is our first priority, so we are adopting a phased approach that gradually increases our service levels and allows us to review and revise safety measures as necessary.

The next step in resuming library services is our Curbside Holds Pickup Service, beginning on Monday, May 25th. The service is available at both branches. Patrons may place holds through the online catalogue or by calling the library. The service operates Monday-Friday, from 10:00 am to 2:00 pm.


To minimize the number of people gathering at pickup locations, patrons will be assigned a day for picking up their materials. Pick up days are assigned alphabetically by last name:

Weekday for Pickup Last Names Beginning with Letters
Mondays A, B, C, D, E
Tuesdays F, G, H, I, J
Wednesdays K, L, M, N, O
Thursdays P, Q, R, S, T
Fridays U, V, W, X, Y, Z

How do I request library materials?

Request desired materials by searching the online catalogue and placing hold requests–just as you normally would. Wait to be notified that your holds are available, and pick them up on your assigned pickup day.

If you are unfamiliar how to place a hold in the online catalogue and need assistance, please call us at 250-563-9251 ext. 100 (Bob Harkins Branch) or ext. 300 (Nechako Branch). You can also email curbside@pgpl.ca.

Please Note: We expect there to be a very high demand for this service. Requests for materials may take several days or longer to process. Library staff are working hard to get your materials to you as soon as possible. We appreciate your patience as we try to keep up with demand!

What items are available for borrowing?

You can request any items from our collections that are available for lending, including: Books in all formats, DVDs, Music CDs, Books on CD, Video Games

Note: Newspapers, Book Club Sets, Tech Kits, Story Kits, and Interlibrary Loans are not available for borrowing at this time.

How do I put items on hold using the online catalogue?

  • Visit the library catalogue and search for the item that you would like to request. Remember that items already out on loan to another patron will not be available for you to borrow for several weeks at least.
  • When you find the search result for the item you would like to request, click on the Place Hold button on the right side of the screen.
  • You'll be directed to enter your library card number, PIN, and to select the branch where you would like to pick up the item. Click Log In and then Place Hold.
  • Depending on what you selected for your preferred method of communication when you registered for a library card, you will be notified by email, text, phone, or mail when your hold is ready to be picked up at your selected library branch. You must wait until the day of the week you have been assigned before visiting the library to pick up your available holds.

What if I don’t know what I want to borrow?

If you need assistance selecting materials, please call us at 250-563-9251 ext. 141

How will I know when it’s time to pick up my items?

When your requested items are ready to be picked up, you will be notified by email, text, phone, or mail. After you receive notification, you have 14 days to pick up your items. Please wait until your assigned pickup day before visiting the library. If you are unable to visit the library on your pickup day, please wait until your assigned pickup day the following week.

Pick up service is available from 10:00 am to 2:00 pm.

Pick up days are assigned alphabetically by last name:

Weekday for Pickup Last Names Beginning with Letters
Mondays A, B, C, D, E
Tuesdays F, G, H, I, J
Wednesdays K, L, M, N, O
Thursdays P, Q, R, S, T
Fridays U, V, W, X, Y, Z

How many items can I, or my family, request?

Usual item limits will apply. Find them here: http://www.pgpl.ca/cards#loan_periods_&_fees. Please ensure you are able to carry all of the items by yourself. We are unable to assist with transporting your items to your vehicle.

Please note that requested items are not guaranteed as they may be on loan to other patrons.

How long can I borrow materials for? Will I be charged overdue fees?

We realize that it might be challenging for some of our patrons to return materials on time when our return drop box is open only Tuesdays & Wednesdays each week. All items borrowed using the curbside pickup service have a loan period of 3 weeks, with no overdue fees charged for returning items after their due date.

Is it safe to borrow library materials during the COVID-19 outbreak?

Using guidance from the Provincial government, Northern Health, and the Institute of Museum and Library Services (IMLS), we are taking all precautions to ensure that materials on our shelves and those that are returned to us are safe to be handled by members of the public. Returned items are left in isolation for the recommended period of 72 hours before being handled by staff. The exterior of materials are then sanitized by staff members. All staff wear gloves while handling materials.

We encourage you to use caution when handling borrowed materials; avoid touching eyes, nose, mouth, wash hands afterwards or use a hand sanitizer as an additional step.

To pick up your available holds, you will need to visit the branch on your assigned pickup date. Signage will guide you to the place where you can show ID with your name on it to staff through the window, and to help you maintain a safe distance from others. If you see other patrons picking up their order, please wait on one of the 6’ Physical Distancing markers until it is safe to proceed towards the door. Only one person is permitted in the pick-up area at a time.

If you are feeling unwell or if any member of your household is sick or in isolation, we ask that you refrain from borrowing library materials. This will help us all feel more confident about the safety of our collections. We will look forward to serving you again when everyone in your household is healthy.

What should I expect when I pick up my holds?

Designated areas are being set up at both branches. The pickup area at Bob Harkins Branch is the Civic Centre Rotunda entrance. At Nechako Branch, the pickup area is at the main entrance. Signage will guide you to the place where you can show ID with your name on it to staff through the window, and to help you maintain a safe distance from others. If you see other patrons picking up their order, please wait on one of the 6’ Physical Distancing markers until it is safe to proceed towards the door. Only one person is permitted in the pick-up area at a time.

Once the staff member confirms your identification (we will need to see a piece of ID with your name on it, not your library card), your requested items will be placed on a table outside the library entrance. Please wait until the staff member signals to you that it is safe to approach and collect your items. If you’ve changed your mind about borrowing something you requested, materials can only be returned in the book drop, and staff will not be able to replace unwanted items with another selection. You will have to wait until you place your next order.

Can I send a friend, neighbour, or family member to pick up my available holds for me?

Yes. If you are part of a user group, members of the group may pick up each other’s holds. If you are not part of a user group, you must provide written permission for another person to pick up your holds by emailing customer-accounts@pgpl.ca.

I have fees owing on my account that prevent me from borrowing items. What can I do?

Login to your "My Account" at www.pgpl.ca to make secure online payments using a credit card. You do not need a PayPal account to pay online. You can also call us at 250-563-9251 ext. 100 to discuss your situation.

How often can I place holds?

As often as you wish. Wait to be notified that your holds are available and then pick them up on your assigned pickup day.

I keep calling, but no one is picking up the phone. What do I do?

We are anticipating a high volume of calls and we appreciate your patience as we launch this new service. Our staff will answer calls on a first-come, first-served basis, and will continue working through an order with a patron without interruption. If no one answers the phone, please leave a voicemail message and we will return your call within 48 hours.

If you are able to, please consider placing your holds via the online catalogue instead of by phone.

Can I return items to the library?

Yes! The returns drop at Bob Harkins Branch is currently open at 10:00 am on Tuesdays and closes at the end of day on Wednesdays (by midnight). For the safety of our staff, we will not accept returned materials at the Curbside Holds Pickup area.

Returned materials are isolated for four days before being handled by staff. Due to the isolation period, borrowed items may appear on your account for several days before we process them. We appreciate your understanding and patience during this time. At this time, we are unable to accommodate returns outside these service hours.

The returns drop at the Nechako Branch is currently closed. We are not accepting donations at either branch at this time.

What if I have an item that does not fit in the returns slot?

Items such as book club sets, tech kits, Keva kits, and story kits will not fit in the returns slot. As we are only accepting no-contact returns at this time, please keep these items for now. You will not be charged overdue or lost fees for this material.

I want to borrow library materials, but don’t have a library card. Can I register for a card?

Please call us at 250-563-9251 ext. 100 to talk to a staff member about your situation.

When will the library reopen?

At this time, we do not know when our branches will reopen to the public. Enhanced health and safety protocols are required to continue to prevent the spread of COVID-19 and this will impact how service is offered at library branches. The safety of our staff and community members is our first priority, so we are adopting a phased approach that gradually increases our service levels and allows us to review and revise safety measures as necessary.