Information on COVID-19 (Coronavirus)

The library is closed until further notice due to the COVID-19 outbreak. The Curbside Holds Pickup Service launches May 25th.

Thursday May 14th, 2020

As per the direction of the Government of B.C., we are developing our COVID Safe Plan in consultation with our staff. For now, both branches of the Prince George Public Library remain closed to the public during the COVID-19 pandemic.

Enhanced health and safety protocols are required to continue to prevent the spread of COVID-19 and this will impact how service is offered at library branches. The safety of our staff and community members is our first priority, so we are adopting a phased approach that gradually increases our service levels and allows us to review and revise safety measures as necessary.

The next step in resuming library services will be the launch of our curbside holds pickup, beginning on Monday May 25th. The service will be offered at both branches. Patrons may place holds through the online catalogue or by calling the library. To minimize the number of people gathering at pickup locations, patrons will be assigned a pickup timeslot for collecting their items.

The plan to resume library services includes the following phases:

  • Phase 1 (already in place): Permit patrons to return borrowed materials to the library. Returns are currently being accepted at Bob Harkins Branch on Tuesdays and Wednesdays.
  • Phase 2 (May 25th launch): Resume lending of physical library materials via curbside holds pickup at both branches.
  • Phase 3 (unknown): Limited access to Bob Harkins Branch for holds pickup service and computer/internet sessions.
  • Phase 4 (unknown): Reopen collection for patron browsing. Sitting areas will be unavailable.
  • Phase 5 (unknown): Resume in-person programs.
  • Phase 6 (unknown): Resume full access to library facilities, with physical distancing and other safety measures in effect.

We are committed to providing a high level of service and continue to be available to serve the public via phone, email and our social media channels. For help with your library account, please call 250-563-9251 ext. 100 (Bob Harkins Branch) or 300 (Nechako Branch) or email customer-accounts@pgpl.ca. For reference help, please call 250-563-9251 ext. 140 for Adult Services and 250-563-9251 ext. 108 for Youth Services. You can also email ask@pgpl.ca. If we do not answer, please leave a voicemail.

The book drop at Nechako Branch remains closed. For now, we have extended the due date of all material currently borrowed to June 1st. This impacts approximately 25,000 items. Please note, this does not apply to accounts sent to collections or materials that we’ve previously billed at the replacement cost. Overdue fees and other library bills will be suspended so that patrons are not charged for materials they cannot return. Holds may show a pick up date in your account while we are closed, however, we have suspended holds and you will not lose your spot in the queue.

We are offering approximately 10 virtual programs each week via various platforms such as Facebook Live and Google Hangouts. Visit the Prince George Public Library’s website at www.pgpl.ca/events for details. We will continue to update program information, so check back often.

The Prince George Public Library provides a large range of digital resources including books, audiobooks, newspapers, movies and more through our website: www.pgpl.ca including OverDrive for Libraries, Hoopla Digital and rbDigital. Prince George residents who do not currently have a library card can apply online at http://www.pgpl.ca/cards/application. Temporary library card numbers will be valid for 90 days and will provide access to all digital collections, with the exception of Gale Courses.

Library cards with expiry dates between March 15th and June 15th have been automatically extended to Sept. 1st, 2020. If your library card expired before March 15th, please contact us at customer-accounts@pgpl.ca.

We will continue to provide updates to library patrons on this page, so please check back regularly for further information.

More Information: City of Prince George: https://princegeorge.ca/COVID-19
Coronavirus information: 1-833-784-4397
Health Information 8-1-1
B.C. Centre for Disease Control: http://www.bccdc.ca/health-info/diseases-conditions/coronavirus-%28novel%29
Government of Canada: https://www.canada.ca/en/public-health/services/diseases/coronavirus-dis...
Healthlink B.C.: https://www.healthlinkbc.ca/
World Health Organization: https://www.who.int/