Information on COVID-19 (Coronavirus)

The library is closed until further notice due to the COVID-19 outbreak. If you have a question about your account, email customer-accounts@pgpl.ca. If you need help with a reference question, email ask@pgpl.ca.

Monday March 23rd, 2020

Both branches of the Prince George Public Library are closed until further notice following the direction of Dr. Bonnie Henry, Provincial Health Officer, to suspend all gatherings of more than 50 people to prevent the spread of COVID-19. The City of Prince George activated its Emergency Operations Centre (EOC) on Monday, March 16th, to ensure decisions and policies affecting the City’s response are planned and coordinated. Library Director Paul Burry attends the daily EOC meetings to share information and stay updated on the latest news as it impacts our community.

Book drops at both branches are now closed, so please do not visit the library to return materials. For now, we have extended the due date of all material currently borrowed to April 30th. This impacts approximately 25,000 items. Please note, this does not apply to accounts sent to collections or materials that we’ve previously billed at the replacement cost. Overdue fees and other library bills will be suspended so that patrons are not charged for materials they cannot return. Holds may show a pick up date in your account while we are closed, however, we have suspended holds and you will not lose your spot in the queue. Once we know when we can reopen, a new date will be set and we will contact all patrons with a new deadline for holds pickup.

All previously-scheduled library programs are cancelled through April 30th. However, we will be offering some programs for children and teens via Facebook Live and Google Hangouts. Visit the Prince George Public Library’s Facebook Page at www.facebook.com/pglibrary for details.

The Prince George Public Library provides a large range of digital resources including books, audiobooks, newspapers, movies and more through our website: www.pgpl.ca including OverDrive for Libraries, Hoopla Digital and rbDigital. Prince George residents who do not currently have a library card can apply online at http://www.pgpl.ca/cards/application. Temporary library card numbers will be valid for 90 days and will provide access to all digital collections, with the exception of Gale Courses.

Library cards with expiry dates between March 15th and June 15th have been automatically extended to Sept. 1st, 2020. If your library card expired before March 15th, please contact us at customer-accounts@pgpl.ca.

Our staff will be monitoring specific phone extensions and email accounts. For help with your library account, please call 250-563-9251 ext. 100 (Bob Harkins Branch) or 300 (Nechako Branch) or email customer-accounts@pgpl.ca. For reference help, please call 250-563-9251 ext. 140 for Adult Services and 250-563-9251 ext. 108 for Youth Services. You can also email ask@pgpl.ca. Staff will be monitoring phones and email accounts from Monday – Friday and will return your call or email within 48 hours. If we do not answer, please leave a voicemail.

We will continue to provide updates to library patrons on this page, so please check back regularly for further information.

More Information: City of Prince George: https://princegeorge.ca/COVID-19
Coronavirus information: 1-833-784-4397
Health Information 8-1-1
B.C. Centre for Disease Control: http://www.bccdc.ca/health-info/diseases-conditions/coronavirus-%28novel%29
Government of Canada: https://www.canada.ca/en/public-health/services/diseases/coronavirus-dis...
Healthlink B.C.: https://www.healthlinkbc.ca/
World Health Organization: https://www.who.int/