Information on COVID-19 (Coronavirus)

Phase 3 of the library's Reopening Plan has now been launched. Due to COVID-19, the Bob Harkins Branch (downtown) is open for limited service Tuesday-Friday 10 am-6 pm, Saturday 10 am-2 pm. The Nechako Branch (Hart) is open Monday-Friday 10 am-6pm.

Thursday, November 26, 2020

By order of the Provincial Health Officer, masks are mandatory at the Prince George Public Library, effective immediately. Disposable masks are available at both branches. 

As per the direction of the government of BC, we have developed our COVID19 Safety Plan in consultation with library staff. Find it here. Library staff are required to complete a daily health check before reporting to work. 

Both branches are now in Phase 3 of the library's Reopening Plan. This includes limited access to the collection for browsing, holds pickup inside the branch, and computer/internet sessions. Nechako Branch hours of operation are: Monday - Friday from 10:00am until 6:00pm. Nechako Branch is currently closed on Saturday and Sunday. Bob Harkins Branch hours of operation are: Tuesday - Friday from 10:00am until 6:00pm and Saturday from 10:00am until 2:00pm. Bob Harkins Branch is currently closed on Sunday and Monday. For now, we ask that you keep your visit brief. Capacity is limited; you may have to wait to enter if a branch is at capacity. 

At Nechako Branch, we are accepting returns in the exterior book drops only. Book drops are now open 24/7 at both branches. Due to enhanced health and safety protocols, items may appear on your account for several days before being processed as returned.

Enhanced health and safety protocols are required to continue to prevent the spread of COVID19 and this will impact how service is offered at library branches. The safety of our staff and community members is our first priority, so we are adopting a phased approach that gradually increases our service levels and allows us to review and revise safety measures as necessary.

  • Phase 1 (May 11th): Permit patrons to return borrowed materials to the library.
  • Phase 2 (May 25th): Resume lending of physical library materials via curbside holds pickup at both branches.
  • Phase 3 (in effect at Bob Harkins Branch): Limited access for holds pickup service, some browsing and computer/internet sessions.
  • Phase 4 (in effect at Nechako Branch): Reopen entire collection for patron browsing. Sitting areas will remain unavailable.
  • Phase 5 (unknown): Resume in-person programs.
  • Phase 6 (unknown): Resume full access to library facilities, with physical distancing and other safety measures in effect.

We are committed to providing a high level of service and continue to be available to serve the public via phone, email and our social media channels. For help with your library account, please call 250-563-9251 ext. 100 (Bob Harkins Branch) or 300 (Nechako Branch) or email customer-accounts@pgpl.ca. For reference help, please call 250-563-9251 ext. 140 for Adult Services and 250-563-9251 ext. 108 for Youth Services. You can also email ask@pgpl.ca. If we do not answer, please leave a voicemail message.

For now, patrons will not be charged overdue fees or unclaimed holds fees.

We are offering approximately 10 virtual programs each week via various platforms such as Facebook Live and Google Hangouts. Visit the Prince George Public Library’s website at www.pgpl.ca/events for details. We will continue to update program information, so check back often.

The Prince George Public Library provides a large range of digital resources including books, audiobooks, newspapers, movies and more through our website: www.pgpl.ca including OverDrive for Libraries, Hoopla Digital and rbDigital. Prince George residents who do not currently have a library card can apply online at http://www.pgpl.ca/cards/application. Temporary library card numbers will be valid for 90 days and will provide access to all digital collections, with the exception of Gale Courses.

We will continue to provide updates to library patrons on this page, so please check back regularly for further information.

More Information: City of Prince George: https://princegeorge.ca/COVID-19
Coronavirus information: 1-833-784-4397
Health Information 8-1-1
B.C. Centre for Disease Control: http://www.bccdc.ca/health-info/diseases-conditions/coronavirus-%28novel%29
Government of Canada: https://www.canada.ca/en/public-health/services/diseases/coronavirus-dis...
Healthlink B.C.: https://www.healthlinkbc.ca/
World Health Organization: https://www.who.int/